OctoMail for dental offices
New patients pick the practice that answers first.
Someone searching for a new dentist emails two or three practices and books with whoever replies. OctoMail answers your email inquiries in about 30 seconds, warmly and in your practice's voice, while your front desk takes care of the patients in front of them.
No card required to start. Works with Gmail and Google Workspace.
Your front desk can't be in two places
The morning rush, the phone that never stops, insurance questions at the counter. While all of that is happening, a family that just moved to town is emailing three practices about cleanings for four people. The practice that responds by lunch gets four new patients. The others never hear from them again.
OctoMail doesn't replace your front desk. It covers the channel nobody has time to watch, so every inquiry gets a warm answer in seconds instead of tomorrow.
What it looks like in your inbox
Hi, we just moved to the area and are looking for a dentist for our family of four. Are you accepting new patients?
Hi Laura, welcome to the neighbourhood! Yes, we'd be delighted to see your family. Are mornings or afternoons generally easier for you? We can look at getting everyone in around the same time.
I chipped a tooth this evening and it's quite sensitive. Can you fit me in soon?
Hi Daniel, sorry to hear that, a chipped tooth is no fun. We'll do our best to see you quickly. Which is generally easier for you, first thing in the morning or later in the day?
What OctoMail pulls out of every inquiry
Each inquiry lands in your dashboard already organized:
- What they're asking for: cleaning, check-up, whitening, urgent issue
- New patient or existing patient
- Insurance mentions, when the patient raises them
- How soon they want to come in
- Real inquiries separated from vendor spam
How it works
Connect the office Gmail
One tap with Google sign-in on the address patients write to. Nothing to install.
Every inquiry gets read
New patient or existing, routine or urgent, OctoMail understands what they need.
You approve the first reply
See exactly how it sounds before anything goes out. Warm and professional, like your best receptionist.
Then it runs on its own
Every inquiry gets answered in about 30 seconds, including lunch hours, evenings, and weekends.
What it will never do
- It never gives clinical advice or discusses treatment.
- It never quotes fees or commits to an appointment time on its own.
- It never sends the first reply without your approval.
- You can switch off automatic sending anytime and review every reply yourself.
Questions dental offices ask us
Our front desk already answers emails. Why add this?
Your front desk answers when they're not checking in patients, taking payments, and working the phones. New-patient emails arrive at lunch, after close, and on weekends, and those are the ones that quietly go to the practice down the street. OctoMail answers them in about 30 seconds, every time.
Will it give clinical advice or discuss treatment?
No. OctoMail welcomes the patient, gathers practical details like what they need and which days work, and moves them toward booking with your team. Clinical questions are left for your clinicians.
Is patient information safe?
OctoMail connects through Google's official secure sign-in, so your password never touches OctoMail. Mailbox credentials are stored encrypted, emails are never sold or used for advertising, and your data is never used to train AI models. See our privacy policy for the full details.
Can it tell a new patient from spam?
Yes. Every email is read and sorted. Genuine inquiries, whether a new patient or an existing one with a question, are qualified and answered. Marketing blasts and vendor pitches are set aside.
What does it cost?
$99 per month in the US ($129 CAD in Canada), with a free 7-day trial. No card is charged until you decide to keep it, and you can cancel anytime.
Every new-patient email answered in about 30 seconds.
$99/month after a free 7-day trial. Canadian pricing $129 CAD. Cancel anytime in two clicks.
Start free 7-day trial